This privacy policy explains how we collect, use, protect, and disclose information when you use our online platform for balance top-ups and related services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information necessary to provide our service and improve your experience. This includes:
Information you provide directly:
When you use our service to top up a balance, you provide details about the service you wish to top up (such as service provider and account number), the amount, and payment information. We process payment information securely through integrated payment gateways. We do not store full payment card details on our servers.
If you create an account or save preferences, you provide information to manage your account and settings.
If you contact support, you provide information related to your query.
If you use features like transaction history or receipt generation, information about your transactions is stored.
Information collected automatically:
We collect usage data about your interactions with our site, such as the pages you visit, features you use (like interactive guides or balance checker), and the time spent on these pages.
We collect technical information about your device, including device type, operating system, browser type, and IP address. This helps us ensure compatibility and security.
We may collect information through cookies and similar technologies to understand how you use our site, remember your preferences, and for security purposes.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our service:
To provide and maintain the service: This includes processing your top-up requests, verifying your details with service providers, processing payments, generating receipts, and displaying transaction history.
To communicate with you: We use your information to send confirmations, notifications (like SMS/Email alerts if enabled), and respond to your support inquiries.
To personalize your experience: If you choose to save preferences, we use this information to tailor your interaction with our site.
To improve our site and services: We analyze usage data to understand how our service is used, identify areas for improvement, develop new features, and enhance the user interface (e.g., guides, progress indicators).
For security and fraud prevention: We use information to protect against fraudulent transactions and unauthorized access to our service.
To comply with legal obligations: We may process information to comply with applicable laws, regulations, or legal processes.
Legal Basis for Processing (for users in the European Economic Area and United Kingdom)
Our legal basis for collecting and using your information depends on the specific context in which we collect it:
Performance of a contract: We process information necessary to fulfill the service you request, such as processing a top-up transaction and generating a receipt.
Compliance with a legal obligation: We may process your information where necessary to comply with laws, such as retaining transaction records for tax or accounting purposes.
Legitimate interests: We may process information for our legitimate business interests, such as improving our service, ensuring security, and preventing fraud, provided these interests do not override your data protection rights.
Consent: In certain limited circumstances, we may rely on your consent, such as for the use of non-essential cookies or specific notifications, where required by law.
Data Sharing
We may share your information with third parties only when necessary to provide our service or comply with legal requirements:
Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment gateways to process transactions, and potentially service providers you are topping up with to facilitate the transfer of funds or service credit. These providers are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
Data Retention
We retain your information only for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Transaction history is retained to provide you with access to past transactions as part of the service. When we no longer need your information, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect the information we collect and process. This includes using secure payment gateways, encryption where appropriate, and internal measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, please note that no system can be entirely secure.
Cookies and Similar Technologies
We use cookies and similar technologies (like local storage) to operate and improve our site. Cookies are small data files stored on your device. We use them to:
Remember your preferences (e.g., currency or service type, if you choose to save them).
Analyze website usage to understand how visitors use our site and identify improvements.
Ensure security.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our service.
Your Data Protection Rights
Depending on your location, particularly if you are in the European Economic Area or the United Kingdom, you have certain rights regarding your personal data:
The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to object to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page, and the changes will be effective when posted. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, you can contact us by mail at the physical address provided on our site.
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